TERMS AND CONDITIONS

USE OF OUR WEBSITE:

PLEASE READ THE TERMS CAREFULLY BEFORE PLACING ANY ORDERS. WE RECOMMEND YOU SHOULD KEEP A COPY OF THE TERMS FOR FUTURE REFERENCE. WHEN PURCHASING A PRODUCT USING OUR SERVICE, YOU ARE MAKING A CONTRACT WITH METTE FREJVALD.

DANISH COSTUMERS PLEASE READ HERE

PAYMENT:

AT METTE FREJVALD SHOP YOU CAN PAY WITH VISA AND MASTERCARD.

SHIPPING:

 

DENMARK: POST DANMARK, GLS, DAO (ALLOW 1-3 BUSINESS DAYS AFTER COMPLETION OF YOUR ORDER) 

INTERNATIONAL: POST DANMARK OR ANOTHER INTERNATIONAL SHIPPING COMPANY (ALLOW 7-10 BUSINESS DAYS AFTER COMPLETION OF YOUR ORDER) 

WE ONLY SHIP USING INTERNATIONAL EXPRESS POSTAGE. THIS ENSURES THAT INTERNATIONAL ORDERS ARE RECIEVED IN A TIMELY MANNER AND GOODS ARE RECEIVED BY THE CUSTOMER IN THEIR ORIGINAL CONDITION. IF YOUR ORDER IS PLACED FROM AN EU COUNTRY YOU WILL HAVE TO PAY THE 25% DANISH SALES TAX/VAT. THIS IS ACCORDING TO CUSTOMS POLICIES REGARDING SALES WITHIN THE EU. IF YOUR ORDER IS PLACED OUTSIDE THE EU YOU WILL NOT HAVE TO PAY THE DANISH SALES TAX/VAT AND THIS WILL MANUALLY BE DETUCTED FROM YOUR ORDER. METTE FREJVALD CANNOT BE HELD RESPONSIBLE FOR ANY DUTIES AND TAXES WHICH MAY BE APPLIED BY CUSTOMS IN THE COUNTRY WHERE DELIVERY IS MADE. THE RESPONSIBILITY FOR CUSTOM DUTIES, FOREIGN TAXES OR OTHER FEES WHICH MAY BE IMPOSED WILL REST WITH THE CUSTOMER. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICES IF YOU WOULD LIKE MORE INFORMATION ABOUT TAXES AND DUTIES.

COLOURS:

WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLOURS AND IMAGES OF OUR PRODUCTS THAT APPEAR AT OUR WEBSITE. HOWEVER, WE CANNOT GUARANTEE THAT YOUR MONITORS DISPLAY OF ANY COLOUR WILL BE COMPLETELY ACCURATE. FEEL FREE TO CONTACT US FOR QUESTIONS ABOUT COLOUR AND MATERIALS: INFO@METTEFREJVALD.COM

RETURNS & EXCHANGES:

IF YOU WOULD LIKE TO RETURN AN METTE FREJVALD ITEM, YOU WILL NEED TO EMAIL US YOUR ORDER NUMBER AND YOUR REASON FOR RETURNING THE ITEM. PLEASE EMAIL US AT: INFO@METTEFREJVALD.COM.

YOUR ITEM CAN BE RETURNED TO US WITHIN 14 DAYS OF RECIEVING YOUR ORIGINAL ORDER. THE COST OF RETURNING THE ITEM TO US, IS AT THE CUSTOMERS OWN EXPENCE. CUSTOMS DUTIES AND SALES TAXES ARE NOT REFUNDED. WHEN RETURNING OR EXCHANGING AN ITEM, PLEASE USE A POSTAGE SERVICE THAT CAN BE TRACKED AND ARE USING A DELIVERY SERVICE THAT INSURES YOU FOR THE VALUE OF YOUR GOODS. IT IS THE RESPONSIBILITY TO YOU AS THE CUSTOMER THAT ALL GOODS ARRIVE TO US SAFELY. THE ITEM IS YOUR RESPONSIBILITY, UNTIL IT HAS REACHED US SAFELY. THE ITEM MUST BE UNWORN AND IN ORIGINAL CONDITION INCLUDING ALL TAGS AND BAGS. ITEMS THAT HAVE IN ANY WAY BEEN WORN, DAMAGED OR WASHED WILL NOT BE ACCEPTED, AND WILL BE RETURNED TO THE CUSTOMER AT THEIR OWN EXPENCE. WHEN YOU RETURN YOUR ORDER, WE WILL AFTER INSPECTION OF THE RETURNED ITEM ISSUE YOUR REFUND WITHIN 1 WORKING WEEK OF RECEIVING YOUR RETURN, AND SEND YOU AN EMAIL TO LET YOU KNOW, IT HAS BEEN DONE.ONCE YOU´VE BEEN REFUNDED, IT TAKES UP TO 10 WORKING DAYS FOR THE REFUNDS TO SHOW BACK IN YOUR ACCOUNT. WE CAN´T DO THIS WITHOUT YOUR ORDER NUMBER AND YOUR REASON TO RETURNING, SO PLEASE MAKE SURE THE RETURNS FORM IS FILLED OUT AND PLACED IN YOUR RETURNS PARCEL. IF YOU WANT YOUR ITEM REPLACED FOR A DIFFERENT SIZE OR COLOUR, OR YOU WANT A DIFFERENT ITEM, YOU WILL NEED TO PLACE A NEW ORDER. WE DO NOT REFUND OR EXCHANGE ANY GARMENT WHICH HAS BEEN MADE FROM PERSONAL MEASUREMENTS.

PLEASE SEND YOUR GOODS TO:

METTE FREJVALD

ROLLOSVEJ 6

5200 ODENSE V

DENMARK

METTE FREJVALD  RESERVES THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS.

COMPLAINTS:

YOU ARE WELCOME TO CONTACT US, IF YOU HAVE COMPLAINTS REGARDING YOUR PURCHASE. SEND YOUR EMAIL TO: INFO@METTEFREJVALD.COM

METTE FREJVALD GUARANTEES ALL OUR PRODUCTS AGAINST MANUFACTURING DEFECTS, FOR UP TO 24 MONTHS AFTER PURCHASE. YOU ARE ENTITLED TO HAVE THE PRODUCTS REPAIRED OR REPLACED IF THEY ARE NOT OF ACCEPTABLE QUALITY.
METTE FREJVALD DO NOT COVER DAMAGE CAUSED BY MISUSE, NEGLECT, ABRASION, AND EXPOSURE TO HIGH TEMPERATURES, SOLVENT, ACIDS, OR NORMAL WEAR AND TEAR. 

YOU ALSO HAVE THE OPPORTUNITY TO FILE YOUR COMPLAINT VIA THE ONLINE DISPUTE RESOLUTION CENTER ESTABLISHED BY THE EU COMMISSION. YOU CAN FILE YOUR COMPLIANT AT EC.EUROPA.EU/ODR. YOU NEED TO MENTION OUR E-MAIL ADRESS: INFO@METTEFREJVALD.COM