FAQ

WE HAVE GATHERED YOUR MOST FREQUENTLY ASKED QUESTIONS BELOW. IF YOU CANNOT FIND THE ANSWER YOU ARE LOOKING FOR, PLEASE CONTACT US: INFO@METTEFREJVALD.COM

 METTE FREJVALD MINIMAL WOMENSWEAR FAQ

WHICH SIZE SHOULD I CHOOSE? 

OUR SIZEGUIDE WILL HELP YOU DETERMINE YOUR SIZE. FOR A SPECIFIC SIZE OR MEASUREMENT QUERY PLEASE CONTACT US BY MAIL INFO@METTEFREJVALD.COM AND WE WILL BE HAPPY TO ASSIST YOU.

CAN THE CLOTHES BE FITTED ESPECIALLY FOR ME?

YES, WE DO SOME FITTING GLADLY. IF YOU WANT SHORTER/LONGER SLEEVES, TROUSER LEGS OR SKIRT LENGTH, PLEASE TELL US USING THE NOTE AREA IN THE ORDER FORM. NO RETURN ON SUCH STYLES.

DOES METTE FREJVALD MAKE SPECIAL DESIGN UPON REQUEST?

DEPENDING ON YOUR REQUEST WE MAKE PERSONALIZED ORDERS. PLEASE CONTACT US AT INFO@METTEFREJVALD.COM AND WE WILL GET BACK TO YOU AND LET YOU KNOW, IF WE CAN FULFILL YOUR REQUEST. 

WHAT PAYMENT METHODS DOES METTE FREJVALD ACCEPT?

WE ACCEPT VISA AND MASTERCARD. PLEASE READ MORE ON OUR TERMS & CONDITIONS PAGE. 

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

PLEASE GO HERE TO OUR TERMS AND CONDITIONS PAGE FOR MORE INFORMATION


HOW SOON CAN I GET MY ORDER?

BELOW EACH PRODUCT YOU CAN SEE THE EXPECTED PRODUCTION TIME FOR THAT PARTICULAR ITEM. IT IS USUALLY BETWEEN 1 AND 7 WORKINGDAYS. AFTER COMPLETION OF YOUR ORDER PLEASE ALLOW 1-3 BUSINESS DAYS FOR SHIPPING WITIN DENMARK OR 7-10 BUSINESS DAYS FOR INTERNATIONAL ORDERS

WHICH COUNTRIES DOES METTE FREJVALD SHIP TO?

METTE FREJVALD SHIPS TO ALL COUNTRIES WHERE OUR CARRIER CAN ASSURE  DELIVERY. YOU WILL BE ABLE TO SELECT YOUR COUNTRY WHEN PLACING A ORDER. WE RESERVE THE RIGHT TO CANCEL AN ORDER, IF WE BY SOME REASON ARE UNABLE TO SHIP TO THAT PARTICULAR COUNTRY. SHIPPING IS FREE

IN WHICH CURRENCY CAN I PURCHASE?

METTE FREJVALD SHOP PROCESS ALL ORDERS IN DKK. IN OUR SHOP YOU WILL FIND PRICES IN BOTH DKK, EURO, GBP AND US DOLLARS. YOU CAN SWITCH BETWEEN THE DIFFERENT CURRENCIES USING THE CURRENCY BUTTONS PLACED ON THE TOP AND BOTTOM OF OUR SHOP SITE.

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

NOTHING. SHIPPING IS FREE AF CHARGE

CAN I RETURN A PURCHASED GOOD?

YOUR ITEM CAN BE RETURNED TO US WITHIN 14 DAYS OF RECIEVING YOUR ORIGINAL ORDER. PLEASE READ MORE HERE IN TERMS AND CONDITIONS

CAN I EXCHANGE ONE PURCHASED GOOD WITH ANOTHER?

THEN YOU WILL HAVE TO RETURN THE ITEM YOU WANT TO CHANGE AND  PLACE A NEW ORDER.

DOES METTE FREJVALD OFFER A SALES PERIOD?

NO, METTE FREJVALD DOES NOT COME ON SALE. THIS IS DUE TO THE FACT THAT WE PRODUCE SEASONLESS CLOTHES WEARABLE FOR A LONG PERIOD OF TIME. OUR CUSTOMERS DO NOT HAVE TO CONSIDER WHETHER OR NOT THE PARTICULAR ITEM WILL BE AVAILABLE ON SALE LATER ON. IT WILL NOT!

WHAT IS SLOW FASHION?

WE HAVE MADE OUR OWN SLOW FASHION GUIDE EXPRESSING OUR APPROACH TO SLOW FASHION. PLEASE READ HERE

WHAT IS SUSTAINABLE FASHION?

WE HAVE MADE OUR OWN SUSTAINABLE FASHION GUIDE EXPRESSING OUR APPROACH TO SUSTAINABLE FASHION. PLEASE READ HERE

WHAT IS ETHICAL FASHION?

WE HAVE MADE OUR OWN ETHICAL FASHION GUIDE EXPRESSING OUR APPROACH TO ETHICAL FASHION. PLEASE READ HERE

HOW CAN I CONTACT METTE FREJVALD?

PLEASE FEEL FREE TO CONTACT US WITH YOUR QUESTIONS AT INFO@METTEFREJVALD.COM